eviivo, the all-in-one Property Management System (PMS) for hotels, has joined forces with OpenKey, a leading provider of digital key technology, to create a frictionless, digital-first experience for hotel guests around the globe. This partnership enables hotels using eviivo’s platform to provide mobile check-in and keyless room access, setting a new standard for convenience in hospitality.
As guests’ expectations for seamless technology grow, hotel teams face increasing pressure to deliver a smooth, efficient check-in experience. Research from OpenKey reveals that guest satisfaction rates can drop by up to 50% if there’s more than a five-minute wait at check-in. By eliminating the need for physical keys and automating key delivery, eviivo and OpenKey are helping hotels reduce wait times and improve security, making the entire arrival process quicker and more enjoyable.
For hotel staff, the integration brings significant operational advantages, automating digital key distribution and reducing the need for front desk interactions. This allows hotels to operate with leaner teams and frees up staff to focus more on guest engagement and other high-touch areas of service. Ruth Whitehead, Chief Operations Officer of eviivo, emphasised the impact: “Combining our all-in-one PMS with OpenKey’s Digital Key technology is a game-changer for hotels. We’re not just automating processes; we’re making life easier for hotel staff and creating a more convenient, seamless experience for guests. In an increasingly digital industry, that’s what truly sets a hotel apart and ahead of the competition.”
David Dietz, Chief Technology Officer of OpenKey, echoed this sentiment: “At OpenKey, we are constantly looking for ways to simplify hotel operations and elevate the guest experience. Our partnership with eviivo brings a new level of convenience to both hotel staff and guests, offering a fully automated mobile key delivery process that reduces check-in times and enhances operational efficiency.”
Through this collaboration, eviivo and OpenKey are not only meeting the growing demand for digital check-in but are also paving the way for a more efficient and guest-centred approach in the hospitality industry.
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