Everguest has introduced its latest AI-based software solution, SurvAI by Everguest Intelligence, designed to transform how hotels and restaurants handle guest feedback. This innovative tool allows hospitality professionals to collect and analyse real-time feedback, responding instantly to guest comments and addressing concerns faster than ever before.
With the rise of digital interaction, guests are increasingly expecting to share their thoughts immediately and receive swift responses. According to Everguest experts, the manual processing of feedback can be overwhelming, particularly for larger teams or during peak times. Meeting these growing demands requires not just manpower but the right technology. Enter SurvAI, a game-changer for the industry.
“We designed a tool that can analyse, evaluate, and transform real-time feedback into actionable plans,” says Miklós Belán, founder and CEO of Everguest. “This enables hotels and restaurants to respond to guest comments instantly, providing more personalised attention, even for specific needs and requests.”
Available either as a stand-alone product or integrated within the AI-driven Everguest Intelligence software suite, SurvAI offers several key benefits for hospitality professionals:
Real-time feedback: Guests can share their experiences while still at the hotel or restaurant, giving managers the ability to evaluate and act on feedback immediately.
AI-based analysis: The software’s built-in AI scans written feedback, transforming it into professional action plans aimed at improving service.
User-friendly interface: Its simple, intuitive design allows for quick questionnaire creation and reuse.
Effective data organisation: SurvAI turns written comments into structured data, delivering clear insights that help managers act swiftly.
Proactive solutions: AI-powered summaries and professional recommendations ensure hotels and restaurants can boost guest satisfaction in real time.
SurvAI empowers hospitality professionals to respond quickly and meaningfully to guest feedback, setting a new standard for guest satisfaction.
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