Cloudbeds has announced ambitious plans to become the world’s first property management system (PMS) to integrate every aspect of hotel operations into a unified intelligence network, powered by cutting-edge causal and multimodal AI.
At the core of this innovation is Cloudbeds Intelligence, a “smart hospitality engine” designed to provide hoteliers with real-time insights and actionable recommendations across their operations. By combining multimodal AI, which processes a variety of data such as images and text, with causal AI, which identifies cause-and-effect relationships within that data, the platform enables hotels to make more informed and precise decisions. This breakthrough has the potential to increase revenue per available room (RevPAR) by up to 15% and boost occupancy rates by as much as 10%, while maintaining streamlined workflows.
Adam Harris, Co-Founder and CEO of Cloudbeds, shared his vision: “Today, we’re redefining decision-making in hospitality. Cloudbeds Intelligence isn’t just about providing data insights-it’s about empowering hoteliers to take specific, impactful actions, from adjusting room rates to launching personalised marketing campaigns. This will unlock new revenue streams for hoteliers across their entire business.”
Cloudbeds Intelligence represents a significant leap forward in eliminating traditional silos within hotel management. By providing a platform that integrates revenue management, marketing, operations, and guest experience, the system empowers hotels to make data-driven decisions that benefit every facet of their operations.
Amit Popat, Cloudbeds’ Head of Machine Learning, highlighted the platform’s advanced capabilities: “What we’ve built goes beyond standard forecasting. Cloudbeds Intelligence synthesises data from every department within a hotel, including competitor rates and forward-looking demand signals, to unlock insights that can drive profitability. Whether it’s anticipating cancellations with predictive marketing or personalising guest experiences with upsell recommendations, our platform helps hoteliers make the best possible decisions.”
By leveraging vast datasets and actionable intelligence, Cloudbeds Intelligence offers hoteliers a range of capabilities, including:
Unified Revenue Management and Marketing: Hotels can set optimal room rates based on demand signals and launch targeted campaigns to mitigate cancellations, helping attract last-minute bookings when needed.
Personalised Guest Experiences: By predicting guest preferences with precision, the platform ensures every upsell opportunity is maximised, delivering highly targeted offers that enhance the guest experience.
Enhanced Staff Performance: The AI-powered platform also provides staff with real-time access to their property’s training data and guest preferences, reducing onboarding time and improving consistency in service delivery.
With Cloudbeds Intelligence, the future of hospitality decision-making has arrived, offering hoteliers a powerful new tool to optimise revenue, improve guest satisfaction, and streamline their operations.
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