Carlton Hotel Dublin Airport has partnered with Oaky, the award-winning upselling platform, and HiJiffy, a leader in conversational AI for hotels. This strategic collaboration is set to transform the guest journey by delivering tailored offers through automated messaging channels, while streamlining operations for hotel staff.
Located just five minutes from Dublin Airport, Carlton Hotel Dublin Airport is a four-star, independently Irish-owned property known for its seamless airport access, complimentary 24-hour shuttle service, and warm, attentive service. With panoramic views from its rooftop restaurant, Runway 28, and a reputation for authentic hospitality, the hotel is a favourite among both business and leisure travellers.
A Multi-Touchpoint Upselling Experience
The integration of Oaky and HiJiffy enables Carlton Hotel Dublin Airport to deliver upselling offers via the hotel’s chatbot, WhatsApp, and other messaging platforms, creating a frictionless and highly personalised experience for guests. From room upgrades and late check-outs to curated dining and activity packages, guests receive relevant offers at the right time, all without needing to download an app or visit a separate portal.
This approach not only enhances guest satisfaction but also drives incremental revenue and reduces the manual workload for hotel teams.
Key Benefits of the Partnership
- Automated upselling across multiple messaging channels
- Personalised offers based on guest preferences and booking data
- Improved conversion rates, with HiJiffy-powered campaigns achieving up to 37% engagement
- Operational efficiency, freeing up staff to focus on high-touch service
- Reduced cancellations, thanks to proactive ancillary service promotion
“We’re thrilled to collaborate with Darren Kearney, Klaudia Raczka, Roisin Caraher, and the entire team at Carlton Dublin Airport,” said a spokesperson from Oaky. b
This partnership reflects a broader industry trend toward AI-powered guest communications and hyper-personalised service delivery, positioning Carlton Hotel Dublin Airport as a forward-thinking leader in the Irish hospitality landscape.
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