Alliants, a global leader in guest experience technology, has joined forces with IRIS, a specialist in mobile F&B ordering, to enhance in-stay experiences for both guests and hotel staff.
This integration allows guests to seamlessly browse menus, place orders, and complete purchases from anywhere on the property, all from their devices. The collaboration ensures a more convenient and personalised interaction with hotels.
For hotel teams, the combined power of IRIS’s mobile ordering and the Alliants Experience Platform including its Concierge and Messaging modules, streamlines guest requests, reduces administrative workload, and eliminates manual tasks. By automating processes, hotel staff can focus on high-value interactions that improve service quality and guest satisfaction.
Mark Horne, CEO of IRIS, emphasised the impact, stating, “Our partnership with Alliants enables hotels to provide an end-to-end digital experience that is easy to use, accurate, and fast for guests to browse, order, and pay for items and services across multiple outlets, while streamlining the hotel’s back-office tasks. Hotels typically see a 20% to 40% boost in F&B revenue following deployment.”
The partnership delivers a fully integrated digital experience, unifying guest-facing technologies into a single, intelligent platform that enhances convenience and personalisation. Mandarin Oriental and Four Seasons hotels are among those benefiting from the collaboration.
Tristan Gasby, CEO of Alliants, reinforced the commitment to redefining guest experiences: “Partnering with IRIS allows us to give our shared customers a guest experience that puts them in control while hotel teams can drive operational efficiency. Together, we help hotels deliver smarter service and better engagement at every touchpoint.”
By integrating real-time purchasing history and guest preferences within the Alliants Experience Platform, hotels can anticipate needs, tailor future experiences, and foster deeper engagement.
This partnership sets a new benchmark for efficiency, personalisation, and brand loyalty in digital hospitality, ensuring smarter service and seamless interactions across the hotel ecosystem.
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