Accor, one of the world’s leading hospitality groups, has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) as its global solution. The rollout will span Accor’s extensive portfolio across 110 countries, enabling the group to streamline operations, enhance guest experiences, and make data-driven decisions with greater agility.
A Strategic Shift Toward Cloud-Based Efficiency
The adoption of OPERA Cloud marks a significant step in Accor’s digital transformation strategy. By standardizing its PMS infrastructure, the group can now:
- Monitor performance across individual properties and entire regions
- Ensure consistent functionality across diverse brands
- Tailor guest experiences with real-time data insights
- Improve operational efficiency and reduce system fragmentation
“Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests,” said Jean Noel Lau Keng Lun, Chief Distribution Officer, Accor. “Oracle’s collaborative spirit has transformed our engagement from that of a technology provider into a true strategic business partner.”
Supporting Accor’s Expanding Events Business
In addition to hotel operations, Accor has selected Oracle OPERA Cloud Sales and Event Management to support its multi-billion-dollar meetings and events business. The solution provides:
- A unified view of available venues and services
- Digital self-service tools for guests and event coordinators
- Streamlined booking of event spaces, guestrooms, and catering
This integration is expected to enhance both staff productivity and customer satisfaction, particularly in high-demand markets.
Setting a New Standard in Hospitality Technology
“Accor has been the epitome of hospitality excellence for the past 50 years,” said Alex Alt, EVP and GM, Oracle Consumer Industries. “With OPERA Cloud, they’ll be able to adapt faster, personalize more deeply, and set new benchmarks for guest and staff experiences.”
The partnership reflects a broader industry trend toward cloud-native, API-rich platforms that offer scalability, security, and seamless integration with other hotel systems. For Accor, it’s not just a technology upgrade, it’s a strategic enabler for future growth.
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