10 Sep 2025 Stockholm
Clarion Hotel Arlanda Airport Terminal
EUROPE’S 1ST HOTEL GUEST EXPERIENCE FORUM
STOCKHOLM, 10 SEP 2025
Welcome to the inaugural Hotel Guest Experience Forum, Europe’s 1st event dedicated to reimagining and enhancing guest experiences in the hotel industry. Taking place on 10th September 2025 at the Clarion Hotel Arlanda Airport Terminal in Stockholm, this exclusive Forum provides a unique platform to explore the latest trends, address key challenges, and shape the future of hotel guest experiences.
About the Forum
Produced by REDD Media Limited, a leader in driving innovation through digital advancements, the Hotel Guest Experience Forum brings together over 100 senior executives and industry pioneers from across Europe and the Nordics. Designed to inspire collaboration, share knowledge, and promote growth, the Forum focuses on leveraging interdepartmental collaboration to transform the guest journey.
Why Attend?
- Address Key Challenges: Engage with the industry’s most pressing issues, including digital transformation, sustainability, seamless operations, and personalised services.
- Explore Current Trends: Stay ahead of the curve with insights into Europe and the Nordics’ hotel landscape, from AI-driven personalisation and contactless technology to sustainable practices.
- Shape the Future: Learn how collaboration across departments can drive operational excellence, optimise marketing strategies, and enhance revenue.
Who Should Attend?
This exclusive Forum is designed for C-Level Executives, Managing Directors, General Managers, Heads and Director-above level executives from diverse areas such as:
- Guest Experience
- Revenue Management
- IT/Technology
- Marketing
- Digital Transformation
- Operations
- Sustainability
…and more.
If you are a decision-maker committed to advancing the hotel sector, this event is for you.
What to Expect
- Thought-Provoking Discussions: Gain forward-looking insights through interactive panel sessions led by industry experts.
- Exceptional Networking Opportunities: Connect with peers and thought leaders to foster meaningful collaborations.
- Transformative Ideas: Discover how the latest in AI, digitalisation, and sustainability can elevate the guest experience.
Our Vision
Our vision is to transform the guest experience by integrating cutting-edge technology with operational excellence and personalised service, ensuring every interaction is efficient, delightful, and memorable.
Mission Highlights
- Emerging Trends: Explore innovations such as AI-driven personalisation, contactless check-ins, and more to boost guest satisfaction.
- Revenue Growth: Empower hotel leaders to thrive by delivering exceptional guest experiences that build loyalty and drive revenue.
- Marketing Excellence: Equip leaders with actionable strategies to enhance their digital presence and plan for future success.
Current Trends and Challenges in Hotel Guest Experience
- Hyper-Personalisation: Meeting rising expectations for tailored guest journeys through AI and advanced data analytics.
- Sustainability: Balancing eco-friendly practices with exceptional service to meet evolving guest demands.
- Contactless Technology: Offering seamless, touch-free interactions from check-in to check-out.
- Breaking Down Silos: Encouraging interdepartmental collaboration to deliver consistent and memorable guest experiences.
Looking Ahead: The Future of Guest Experience
The Forum will highlight how hotels can:
- Leverage predictive analytics to anticipate guest needs and enhance satisfaction.
- Integrate sustainable innovations to meet the demands of eco-conscious travellers.
- Promote cross-departmental collaboration to streamline operations and elevate service delivery.
Don’t miss this opportunity to lead the way in redefining the hotel guest experience.
Join us in Stockholm for a day of inspiration, collaboration, and innovation that will shape the future of the hotel industry.
📅 Save the Date: 10th September 2025
📍 Location: Clarion Hotel Arlanda Airport Terminal, Stockholm
Register now to secure your place at Europe’s premier hotel event
FORUM HIGHLIGHTS
LEADERSHIP INSIGHTS
Engage with top-tier leaders as they share their perspectives on navigating the evolving landscape of hotel technology and leadership strategies that drive success.
CUTTING-EDGE TECHNOLOGY
Explore the latest innovations and technological advancements shaping the guest experience in modern hotels. Discover how emerging technologies including AI and IoT, are redefining industry standards.
INTERACTIVE DISCUSSIONS
Participate in dynamic discussions led by industry leaders, exploring the evolving landscape of hotel technology and effective leadership strategies for success.
NETWORKING OPPORTUNITIES
Connect with like-minded professionals, forge new partnerships, and expand your network within the hotel and technology sectors. Build relationships that drive success in your professional journey.
TECH-DRIVEN GUEST EXPERIENCES
Explore latest trends in leveraging technology to enhance and personalise guest experiences, from check-in to in-room amenities.
DATA SECURITY AND PRIVACY
Explore the critical aspects of data security and privacy in an era where guest information is at the forefront of technological advancements.
INNOVATIONS IN SMART HOTELS
Gain insights into how smart technologies are revolutionising hotel operations, energy efficiency, and overall sustainability.
REVOLUTIONISING REVENUE
Uncover the latest trends and strategies in revenue management, optimising pricing strategies for increased profitability.
MARKETING IN THE DIGITAL AGE
Navigate the evolving landscape of digital marketing for hotels, leveraging technology to reach and engage guests effectively.
AI AND IOT INTEGRATION
Understand how AI and IoT are transforming guest experiences, operations, and decision-making processes in the hotel industry.
LATEST TRENDS AND ISSUES WE WILL COVER
FORUM HIGHLIGHTS
LEADERSHIP INSIGHTS
Engage with top-tier leaders as they share their perspectives on navigating the evolving landscape of hotel technology and leadership strategies that drive success.
CUTTING-EDGE TECHNOLOGY
Explore the latest innovations and technological advancements shaping the guest experience in modern hotels. Discover how emerging technologies including AI and IoT, are redefining industry standards.
INTERACTIVE DISCUSSIONS
Participate in dynamic discussions led by industry leaders, exploring the evolving landscape of hotel technology and effective leadership strategies for success.
NETWORKING OPPORTUNITIES
Connect with like-minded professionals, forge new partnerships, and expand your network within the hotel and technology sectors. Build relationships that drive success in your professional journey.
LATEST TRENDS AND ISSUES WE WILL COVER
TECH-DRIVEN GUEST EXPERIENCES
Explore latest trends in leveraging technology to enhance and personalize guest experiences, from check-in to in-room amenities.
DATA SECURITY AND PRIVACY
Explore the critical aspects of data security and privacy in an era where guest information is at the forefront of technological advancements.
INNOVATIONS IN SMART HOTELS
Gain insights into how smart technologies are revolutionizing hotel operations, energy efficiency, and overall sustainability.
REVOLUTIONIZING REVENUE
Uncover the latest trends and strategies in revenue management, optimizing pricing strategies for increased profitability.
MARKETING IN THE DIGITAL AGE
Navigate the evolving landscape of digital marketing for hotels, leveraging technology to reach and engage guests effectively.
AI AND IOT INTEGRATION
Understand how AI and IoT are transforming guest experiences, operations, and decision-making processes in the hotel industry.