4th June 2025
Fairmont The Palm, Dubai
4th June 2025
Fairmont The Palm, Dubai
MIDDLE EAST’S 1ST HOTEL GUEST EXPERIENCE FORUM
Welcome to the inaugural Hotel Guest Experience Forum in the Middle East, a groundbreaking event dedicated to transforming guest experiences within the hotel industry. Taking place on 4th June 2025 at the luxurious Fairmont The Palm, Dubai, this exclusive forum provides a platform for discussing the latest trends, addressing key challenges, and shaping the future of the hotel sector in the Middle East.
About the Forum
Organised by REDD Media Limited, recognised for driving innovation through digital transformation, this premier event brings together over 150 senior executives and thought leaders from across the Middle East and North Africa. Designed to foster collaboration and share insights, the forum emphasises leveraging regional strengths and global trends to enhance the guest journey in hotels.
Why Attend?
- Address Key Challenges: Explore the most pressing issues in the hotel industry, including digital transformation, operational excellence, guest personalisation, and sustainability.
- Explore Regional Trends: Gain valuable insights into the Middle East’s unique hotel landscape, from luxury-driven personalisation to advancements in technology and sustainable practices.
- Shape the Future: Learn how cross-departmental collaboration can streamline hotel operations, enhance guest satisfaction, and drive revenue growth.
Who Should Attend?
This forum is designed for C-Level Executives, Managing Directors, General Managers, and senior decision-makers in hotel operations, including:
- Guest Experience
- Revenue Management
- IT/Technology
- Marketing & Digital Transformation
- Hotel Operations
- Sustainability
- Front Office and Housekeeping Leadership
…and more.
If you’re a hotel leader committed to redefining guest experiences, this event is for you.
What to Expect
- Interactive Discussions: Gain insights from Middle Eastern and global hotel experts through thought-provoking panel sessions.
- Exceptional Networking Opportunities: Connect with industry peers and thought leaders to foster meaningful collaborations.
- Innovative Ideas: Explore the latest advancements in AI, digitalisation, and sustainability designed for the hotel sector.
Our Vision
To redefine guest experiences in the Middle East hotel sector by combining the region’s renowned hospitality standards with cutting-edge technology, sustainability, and operational excellence.
Mission Highlights
- Regional Innovations: Discover how cultural heritage and modern technology create unforgettable guest journeys in hotels.
- Revenue Growth: Learn strategies to drive loyalty, increase direct bookings, and optimise profitability through superior guest experiences.
- Future-Ready Marketing: Equip hotel leaders with actionable insights to strengthen their digital presence and attract next-generation travellers.
Current Trends and Challenges in Hotel Guest Experience
- Hyper-Personalisation: Harnessing AI and advanced data analytics to create tailored guest journeys.
- Sustainability in Luxury Hotels: Implementing eco-friendly practices while delivering exceptional guest service.
- Contactless Guest Journeys: Seamlessly integrating technologies for automated check-ins, digital keys, and in-room controls.
- Breaking Silos: Facilitating collaboration across hotel departments to deliver consistent and memorable guest experiences.
Looking Ahead: The Future of Hotel Guest Experience in the Middle East
The forum will explore how hotels can:
- Leverage Predictive Analytics: Anticipate guest needs and deliver bespoke experiences.
- Implement Sustainable Innovations: Align hotel operations with the expectations of eco-conscious travellers.
- Drive Cross-Departmental Collaboration: Streamline operations to enhance service efficiency and guest satisfaction.
Don’t miss this unique opportunity to shape the future of the hotel industry in the Middle East.
📅 Save the Date: 4th June 2025
📍 Location: Fairmont The Palm, Dubai
Register now to secure your place at this transformative event and be part of redefining guest experiences in the hotel industry: VIP COMPLIMENTARY GUEST PASS
FORUM HIGHLIGHTS
LEADERSHIP INSIGHTS
Engage with top-tier leaders as they share their perspectives on navigating the evolving landscape of hotel technology and leadership strategies that drive success.
CUTTING-EDGE TECHNOLOGY
Explore the latest innovations and technological advancements shaping the guest experience in modern hotels. Discover how emerging technologies including AI and IoT, are redefining industry standards.
INTERACTIVE DISCUSSIONS
Participate in dynamic discussions led by industry leaders, exploring the evolving landscape of hotel technology and effective leadership strategies for success.
NETWORKING OPPORTUNITIES
Connect with like-minded professionals, forge new partnerships, and expand your network within the hotel and technology sectors. Build relationships that drive success in your professional journey.
TECH-DRIVEN GUEST EXPERIENCES
Explore latest trends in leveraging technology to enhance and personalise guest experiences, from check-in to in-room amenities.
DATA SECURITY AND PRIVACY
Explore the critical aspects of data security and privacy in an era where guest information is at the forefront of technological advancements.
INNOVATIONS IN SMART HOTELS
Gain insights into how smart technologies are revolutionising hotel operations, energy efficiency, and overall sustainability.
REVOLUTIONISING REVENUE
Uncover the latest trends and strategies in revenue management, optimising pricing strategies for increased profitability.
MARKETING IN THE DIGITAL AGE
Navigate the evolving landscape of digital marketing for hotels, leveraging technology to reach and engage guests effectively.
AI AND IOT INTEGRATION
Understand how AI and IoT are transforming guest experiences, operations, and decision-making processes in the hotel industry.
LATEST TRENDS AND ISSUES WE WILL COVER
FORUM HIGHLIGHTS
LEADERSHIP INSIGHTS
Engage with top-tier leaders as they share their perspectives on navigating the evolving landscape of hotel technology and leadership strategies that drive success.
CUTTING-EDGE TECHNOLOGY
Explore the latest innovations and technological advancements shaping the guest experience in modern hotels. Discover how emerging technologies including AI and IoT, are redefining industry standards.
INTERACTIVE DISCUSSIONS
Participate in dynamic discussions led by industry leaders, exploring the evolving landscape of hotel technology and effective leadership strategies for success.
NETWORKING OPPORTUNITIES
Connect with like-minded professionals, forge new partnerships, and expand your network within the hotel and technology sectors. Build relationships that drive success in your professional journey.
LATEST TRENDS AND ISSUES WE WILL COVER
TECH-DRIVEN GUEST EXPERIENCES
Explore latest trends in leveraging technology to enhance and personalize guest experiences, from check-in to in-room amenities.
DATA SECURITY AND PRIVACY
Explore the critical aspects of data security and privacy in an era where guest information is at the forefront of technological advancements.
INNOVATIONS IN SMART HOTELS
Gain insights into how smart technologies are revolutionizing hotel operations, energy efficiency, and overall sustainability.
REVOLUTIONIZING REVENUE
Uncover the latest trends and strategies in revenue management, optimizing pricing strategies for increased profitability.
MARKETING IN THE DIGITAL AGE
Navigate the evolving landscape of digital marketing for hotels, leveraging technology to reach and engage guests effectively.
AI AND IOT INTEGRATION
Understand how AI and IoT are transforming guest experiences, operations, and decision-making processes in the hotel industry.