5 Million Rooms and Counting: A Guest Experience Solution Honed at the Sharp End

In this Innovation Spotlight presentation, Jean-Phillipe Lenot, Global Hospitality Director at Alcatel-Lucent Enterprise (ALE) – a pioneer in communication innovation for the hospitality industry – will reveal how a suite of complementary technologies can optimise every touchpoint in the hotel journey, for both guests and staff. Drawing from ALE’s extensive experience in powering and supporting millions of hotel rooms globally, and focusing on the omni-connected traveler journey, this session will explore key questions such as: 

• How can we create a frictionless guest experience anywhere and anytime? 
• How can we ensure our guests enjoy instant access to amenities and staff, leveraging data to continuously reinvent their experience and prepare for the future? 
• How can we stand out and increase loyalty by creating a direct connection with our guests? 
• How can we boost customer satisfaction and generate new revenues while maintaining safety regulations? 
• How can we enable staff to maximise customer relations and hotel operations with unsurpassed agility?
• How can we achieve all of this while managing business overheads with easy-to-use, secure, and resilient features and functionality? 

Join us for an insightful session that will showcase how ALE’s cutting-edge solutions can elevate both guest experience and hotel operations to new heights.