Kickstart your day with registration, a welcome breakfast, and the chance to network with fellow attendees, sponsors, and exhibitors. Build meaningful connections before the main sessions commence.

Kevin Hollinrake MP, Shadow Secretary of State for Business and Trade and Ex Minister of Hospitality will a give visionary speech, setting the tone for the day and the future exploring how digital dynamics can reshape guest experiences and the future of hotel sector.

Step into the future of Guest Experience and the Hotel industry with our Keynote Presentation. This Presentation is led by seasoned Hotelier Eva Klausner, Director of Guest Experience at Numa who has mastered the art of Guest Experience. Eva will share her experiences and highlight the emerging trends that are reshaping the hotel sector. Gear up for an insightful exploration into the future of the Guest Experience and Hotel Industry at the forefront of the Hotel Guest Experience Forum.

• Industry leaders share insights into leveraging technology to streamline operations and enhance guest experiences, from check-in processes to housekeeping management, and extending to food and beverage services.

• The discussion will cover the integration of smart technologies, data analytics, and AI to improve operational efficiency across various departments, including F&B operations, check-in processes, housekeeping management, and payment systems.

Take a mid-morning break to enjoy coffee while connecting in private, one-to-one meetings with leading suppliers. This is an excellent opportunity to explore tailored solutions and experience live technology demonstrations designed to enhance your hotel operations and guest experience.

In this dynamic session, three industry experts will each take 10 minutes to present compelling hotel case studies. They will share the innovative strategies and practical solutions that have transformed both business performance and guest experiences. By focusing on real-world success stories, this session offers a unique blend of insights, showcasing how the synergy between operations and technology can elevate the guest journey.

A case study from RBH demonstrating how and why it is essential to tackle ESG head on and fully embed it into your company to ensure you continue to attract and retain talent, drive revenues from both corporate and leisure travellers, and future proof your asset value.

A case study from Verdi Hotels, a Corinthia Hotel Group

Leverage each customers’ interests to build a better overall experience. Empowering customers to curate their own itinerary with your highlighted recommendations.

A case study from Zennio

This case study analyses hotel energy consumption using data from Guest Room Management Systems (GRMS). It aims to identify patterns, highlight areas for potential energy savings, and discuss strategies for improving energy efficiency in the hotel sector.

5 Million Rooms and Counting: A Guest Experience Solution Honed at the Sharp End

In this Innovation Spotlight presentation, Jean-Phillipe Lenot, Global Hospitality Director at Alcatel-Lucent Enterprise (ALE) – a pioneer in communication innovation for the hospitality industry – will reveal how a suite of complementary technologies can optimise every touchpoint in the hotel journey, for both guests and staff. Drawing from ALE’s extensive experience in powering and supporting millions of hotel rooms globally, and focusing on the omni-connected traveler journey, this session will explore key questions such as: 

• How can we create a frictionless guest experience anywhere and anytime? 
• How can we ensure our guests enjoy instant access to amenities and staff, leveraging data to continuously reinvent their experience and prepare for the future? 
• How can we stand out and increase loyalty by creating a direct connection with our guests? 
• How can we boost customer satisfaction and generate new revenues while maintaining safety regulations? 
• How can we enable staff to maximise customer relations and hotel operations with unsurpassed agility?
• How can we achieve all of this while managing business overheads with easy-to-use, secure, and resilient features and functionality? 

Join us for an insightful session that will showcase how ALE’s cutting-edge solutions can elevate both guest experience and hotel operations to new heights.

Join industry experts on a dynamic Power Panel as they explore the complete spectrum of marketing strategies in the hotel industry. This panel discussion aims to provide actionable insights for creating memorable guest experiences from initial marketing touchpoints to post-stay engagement.

Indulge in an amazing buffet lunch while networking with fellow attendees, sponsors, and exhibitors. Enjoy the opportunity for informal 1-2-1 meetings with prospective suppliers in a private setting.

Experts discuss the role of data analytics in personalising guest experiences and driving guest satisfaction and loyalty.

In a competitive market, what differentiates those hotels that manage the guest experience really well – those that manage to secure great ratings and maximise revenue from every guest? When things don’t work out, it’s nearly always because of a handful of reasons. In this enlightening talk, Suzi and Steve will draw from their experience with a wide range of operators. They will shine a light on the Deadly Sins of Guest Experience Management, giving you insights into how you can avoid these and make saints from your teams.

In this Power Panel we will explore how Wi-Fi, Robotics, and AI technologies are revolutionising the hotel industry. Discover their transformative power in enhancing operational efficiency, elevating guest experiences, and shaping the future of hotels. Explore the pivotal role of these innovations in optimising every step of the guest journey.

Join us for a refreshing afternoon coffee break! This is a great chance to network and connect. If you missed the one-to-one meetings in the morning, now is your time to engage privately with leading suppliers. Explore tailored solutions and experience live technology demonstrations designed to enhance your hotel operations and guest experience.